Over the last month there has been some concern over the read performance of Samsung’s 840 EVO drives, and whether after Samsung’s previous performance fix, that these same drivers are starting to regress in performance once again. Since then we have been pressuring Samsung for additional information on the issue and a response, and this afternoon Samsung has finally issued a statement on the matter.

In October, Samsung released a tool to address a slowdown in 840 EVO Sequential Read speeds reported by a small number of users after not using their drive for an extended period of time. This tool effectively and immediately returned the drive’s performance to normal levels. We understand that some users are experiencing the slowdown again. While we continue to look into the issue, Samsung will release an updated version of the Samsung SSD Magician software in March that will include a performance restoration tool.

As a reminder, the original 840 EVO performance degradation issue was a result of a combination of NAND cell charge decay and NAND management algorithm issues. While NAND cell charge decay is a normal part of NAND operation, it was something Samsung’s more complex TLC NAND was more sensitive to. Meanwhile Samsung’s algorithms, when faced with this decay, erroneously went into an aggressive read-retry state, which is ultimately what lead to the drop in read performance. Samsung’s fix in turn addressed their NAND management algorithm, and at least at the time was thought to be a permanent fix for the issue.

These more recent performance issues and now Samsung’s statement make it clear that the issue is unfortunately not as fixed as Samsung initially thought it would be. At this point Samsung isn’t saying what the root cause of this latest issue is, but it’s likely that this is a continuation of the original issue. In any case the upshot is that Samsung believes the issue can be corrected, however given the last fix it’s not clear whether this next fix will be any more a permanent fix than the last one.

Source: Samsung (via email)

POST A COMMENT

75 Comments

View All Comments

  • JackNSally - Saturday, April 4, 2015 - link

    Any word on this update?
    http://tinypic.com/r/97pson/8
    Reply
  • jellowiggler - Tuesday, April 7, 2015 - link

    April 7 still no release....... I'm going to check once a week now just to see how long it takes them to fulfill their promise. Reply
  • dcaxax - Tuesday, April 14, 2015 - link

    The 840 (non-evo model) suffers from just as bad if not worse performance degradation (at least 50% slower) and now even my 830 is showing signs of slowing down by about 25%.

    Simply put I am never buying another Samsung drive again. From now on it's Intel or Crucial only.
    Reply
  • JerseyGeek - Tuesday, April 14, 2015 - link

    It's been months since the first 840 EVO problem announcement in October, and almost two months since the February announcement of the failed fix. Now, the 850 EVO is also having similar problems.

    Samsung SSDs used to be my top choice. I run several of them here, and have put numerous customers onto Samsung SSDs. After the horrible track record since October in dealing with their problems however, I’m now relegating Samsung into last choice as an SSD supplier.

    Their poor track record in fixing their SSD problems tarnishes their corporate name. It will take a long time (if ever) for them to regain my trust.
    Reply
  • acsteitz - Thursday, August 27, 2015 - link

    JerseyGeek, could you please provide a source for your claim that 850 EVOs are having the same problem? Based on your post I am scouring the web and cannot find anything anywhere that says that 850 EVO users are seeing degradation. (and I am posting 4 months after you) Reply

Log in

Don't have an account? Sign up now